FAQs

 

Harris Ridge HOA – Frequently Asked Questions

General Information

Property Code: AHRD
Management ID: 6587

Governing Documents

  • Where can I find the governing documents?
    Visit www.goodwintx.com and enter your community name in the “Find My Community Page” field at the top right corner.

Board Meetings

  • How do I find out when the next Board meeting takes place?
    Board meeting dates and times are posted in the News and Events section of TownSq. If you’ve registered your email, you’ll also receive meeting details via email.
  • Where can I find recent meeting minutes?
     Meeting minutes are available in the Documents section of TownSq.

Account & Assessment Information

  • Where can I find my account number?
     Your account number is on your billing statement or coupon book. If you need assistance, contact Customer Service at 855-289-6007.
  • When is my assessment due?
     Assessments are due quarterly: January 1, April 1, July 1, and October 1. Late fees apply after the 16th of each month.
  • Are there fees for online payments?
    • Credit card: $1.50 + 3.5% of the payment amount
    • E-check: $1.50
  • Why does my account show a negative number?
     A negative balance means you have a credit on your account.
  • Who do I contact about a past due assessment?
    Contact Customer Service at 855-289-6007 or info@goodwintx.com.
  • How do I set up a payment plan?
    Email delinquencies@goodwintx.com for assistance.
  • How do I update or cancel my Western Alliance auto draft?
    Visit the Goodwin payment portal to update or cancel recurring payments.
  • What does my assessment pay for?
     Assessments cover operating expenses such as utilities, road maintenance, landscaping, amenities, and insurance.

Payment Options

  • Mail:
     Harris Ridge HOA
     c/o Goodwin Processing Center
     PO Box 93447
     Las Vegas, NV 89193-3447
  • Online:
    Pay via TownSq. Set up recurring or one-time payments.
  • Bank Bill Pay:
     Update the payee and address to the PO Box above. Include your account number and association code in the memo.
  • Can I pay with a credit/debit card?
     Yes, through TownSq (fees apply as noted above).

Contacts

Owner Information

TownSq

  • What is TownSq?
     TownSq is an all-in-one app for community news, payments, requests, and more.
  • How do I register?
    Sign up here with your account number and property zip code.
  • How do I reset my password?
    Reset your password here.
  • How do I submit a request?
     Log in to TownSq and click the “Requests” link in the menu.

Architectural Requests

  • Do I need approval for exterior modifications?
     Yes, all exterior modifications require approval. Find the request form in the Documents section of TownSq.
  • How long does approval take?
     The Architectural Review Board typically responds within 7 days.
  • Haven’t heard back?
    If you haven’t received a response within 15 days, submit a request via TownSq or email hrdmanager@goodwintx.com.

Compliance

  • Received a violation notice?
    Contact compliance@goodwintx.com.
  • Report a neighbor’s issue:
     Submit a request via TownSq with details and photos.
  • How often are compliance inspections?
     Compliance drivers visit bi-weekly.
  • Tenant guidelines:
    Find the Covenants, Conditions, and Restrictions at www.goodwintx.com.

Rules & Regulations

  • Rental/Leasing Policy:
     Minimum lease term is 30 days.
  • Pet Policy:
     No excessive noise or nuisance. Pets must be leashed off the owner’s lot.

Common Area Maintenance

  • Homeowner responsibilities:
     Maintain your lawn and home.
  • Report common area issues:
     Submit a request via TownSq with details and photos.
  • Trash pickup:
     Wednesdays.
  • Bulk pickup & utilities:
     Check the City of Austin website.
  • Mailbox keys:
     Contact your local USPS or a locksmith (for resale homes).

Amenity Access

  • Pool hours:
     May 1 – October 31, 8 AM – 10 PM.
  • Guest policy:
     Up to 4 guests per resident.
  • Pool location:
     13105 Harrisglenn.
  • Alcohol:
     Not permitted at the pool.

Insurance

  • Need an insurance certificate?
     Contact Customer Service or submit a request via TownSq.

Resales

If you have additional questions, please contact our team or submit a request through TownSq!